Shop

Privacy policy

1. Overview of data protection

Principle

Data protection is very important to us.

In principle, it is possible to use our website without providing any personal data. However, if you wish to make use of our services via our website, it may be necessary to process personal data. Personal data is all information relating to an identified or identifiable natural person. This includes, among other things, information about your use of our website, whereby the following data is collected using log files and cookies: The amount of data transferred, the location from which you access data from our website, and other connection data and sources that you access. If the processing of personal data is necessary and there is no legal basis for such processing, we will generally obtain your consent.

The processing of personal data, such as your name, address, telephone number or e-mail address, always takes place in accordance with the European Data Protection Basic Regulation (DSGVO) and in accordance with the Swiss data protection regulations applicable to us. By means of this data protection declaration we would like to inform the public about the type, purpose and scope of the personal data collected, used and processed by us. In addition, we would like to inform you about your rights by means of this data protection declaration.

As the person responsible for personal data processed via this website, we have implemented numerous organisational and technical measures to ensure the most complete protection possible. Nevertheless, Internet-based data transmissions can in principle have security gaps, so that absolute protection cannot be guaranteed. For this reason, you are also free to transmit personal data to us by alternative means, for example by post or telephone.

2. General and mandatory information

Responsible unit
The person responsible within the meaning of the Basic Data Protection Regulation, other data protection laws applicable in the Member States of the European Union and other provisions of a data protection nature is:
Hometown Bicycles AG
Im Sprung 7
4132 Muttenz
+41 61 331 41 51
hello@arc8bicycles.com

Our representative pursuant to Art. 27 of the Basic Data Protection Ordinance is:
Serafin Pazdera, CEO
+41 61 331 41 51
serafin@arc8bicycles.com

In addition, you have the right to appeal to a supervisory authority. If you have any questions, comments or inquiries regarding the collection, processing and use of your personal data by us, please also contact us at the contact details provided.

Right to information, blocking and deletion
You have the right at any time to free information about your stored personal data including information about their origin, recipient and purpose of data processing. You also have the right to correct, block or delete this data. You can contact us at any time at the address given in the imprint for this and other questions on the subject of personal data.

Revocation of your consent to data processing
Many data processing operations are only possible with your express consent. You can revoke this consent at any time. To do so, please send us an e-mail. The legality of the data processing carried out until the revocation remains unaffected by the revocation.

Right to data transferability
You have the right to have data which we process automatically on the basis of your consent or in fulfilment of a contract handed over to you or to a third party in a common, machine-readable format. If you wish the data to be transferred directly to another responsible party, this will only be done to the extent that this is technically feasible.

Data security and SSL or TLS encryption
All information that you transmit to us is stored on servers in Switzerland. As mentioned above, the transmission of information over the Internet is not completely secure, and we cannot guarantee or warrant the security of the data transmitted to our website over the Internet. However, we use technical and organisational measures to protect our website and other systems against the loss, destruction, access, alteration and distribution of your information by unauthorised persons. In particular, this website uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as requests you send to us. You can recognize an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://". You will also see a lock symbol in your browser line. If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

Services and data collection by third parties
This website uses third-party services. The applications of these third parties on this website collect information that we cannot control how the third parties use or transfer to them. By using this website, you consent to the collection and processing of information about you by third parties in the manner described herein. If you do not agree to this, you have various options to partially prevent the collection of data by third parties:

  • You have the option to block all unwanted JavaScript applications (Google Analytics, social media plug-ins and other applications) using the browser add-on Ghostery to protect your digital privacy. However, we would like to point out that system information and personal data can still be recorded and transmitted in other ways.
  • You can deactivate JavaScript in your browser settings. However, it will then no longer be possible to use all JavaScript-based functions. The website could be limited or not functional at all.

Objection to advertising e-mails
We hereby object to the use of contact data published within the scope of the imprint obligation to send unsolicited advertising and information material. We expressly reserve the right to take legal action against unsolicited mailing or e-mailing of spam and other similar advertising materials.

Changes to this data protection declaration
We reserve the right to change this privacy policy at any time with effect for the future. A current version is available on the website. Please visit the website regularly and inform yourself about the current data protection declaration.

3. Data collection on our website

Domains
The following domains belong to our online presence:

  • Main domain: arc8bicycles.com

The following information refers to and applies to the above mentioned domains.

Hosting
The hosting services we use from a third-party provider serve to provide infrastructure and platform services, database services, computing capacity, security services and storage space as well as technical maintenance services that we use for the purpose of operating our online services.

Here we or our hosting provider process on our behalf: inventory data, contact data, content data, contract data, usage data as well as meta and communication data of customers, interested parties and visitors to this online service.

Hosting-Partner
cyon GmbH, Brunngässlein 12, CH – 4052 Basel

Basis for data processing
The basis for data processing is Art. 6 Para. 1 lit. b DSGVO, which permits us to process data to fulfil a contract or pre-contractual measures.

Cookies
Some of the Internet pages use so-called cookies. Cookies do not damage your computer and do not contain viruses. Cookies serve to make our offer more user-friendly, more effective and safer. Cookies are small text files that are stored on your computer by your browser. Through the use of cookies, we can provide you with more user-friendly services, which would not be possible without cookies. Cookies enable us to recognize you on our website. The purpose of this recognition is to make it easier for you to use our website. Cookies are not assigned to your name, IP address or similar data.

Most of the cookies we use are so-called "session cookies". They are automatically deleted at the end of your visit. Other cookies remain stored on your terminal until you delete them. These cookies enable us to recognize your browser during your next visit.

You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, accept cookies for certain cases or generally exclude them and activate the automatic deletion of cookies when closing the browser. If cookies are deactivated, the functionality of this website may be restricted.

Legal basis
Cookies, which are necessary for the execution of the electronic communication process or for the provision of certain functions desired by you (e.g. shopping basket function), are stored on the basis of Art. 6 para. 1 lit. f DSGVO. The website operator has a legitimate interest in the storage of cookies for the technically error-free and optimised provision of its services. Insofar as other cookies (e.g. cookies for analysing your surfing behaviour) are stored, these are dealt with separately in this data protection declaration.

A detailed overview can be found in our cookie declaration.

Contact / Contact form
You have the possibility to contact us (e.g. via contact form, e-mail, telephone or social media channels). If you contact us, your data will be processed for the processing of the contact request and its handling. Your details may be stored in our CRM (Customer Relationship Management System) or a comparable inquiry organisation. Which personal data is transmitted in this case is determined for you by the respective input mask which is used for establishing contact or by the additional data transmitted by you to us. The personal data you enter is collected and stored exclusively for internal use and for our own purposes. We can arrange for the data to be passed on to one or more contract processors who also use the personal data exclusively for internal purposes attributable to our use.


Registration on our website also saves the IP address assigned by the Internet Service Provider (ISP), the date and time of registration. This data is stored in order to prevent misuse of our services and to enable us to investigate criminal offences if necessary. In this respect, the storage of this data is necessary for our security. These data will not be passed on to third parties unless there is a legal obligation to do so or the data is used for criminal prosecution.

Legal basis

The basis for data processing is Art. 6 Para. 1 lit. b DSGVO, which permits us to process data to fulfil a contract or pre-contractual measures.

Deletion of data

The data entered by you in the contact form will remain with us until you request us to delete it, revoke your consent to storage or the purpose for data storage no longer applies (e.g. after your request has been processed). Mandatory legal provisions - in particular retention periods - remain unaffected.

4. Analysis tools and advertising

Google Analytics
This website uses functions of the web analysis service Google Analytics. Provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Google Analytics uses so-called cookies. These are text files that are stored on your computer and enable an analysis of your use of the website. The information generated by the cookie about your use of the website will generally be transmitted to and stored by Google on servers in the United States.

IP anonymisation

We have activated the IP anonymization function on this website. This will shorten your IP address. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and shortened there. Google will use this information on our behalf to evaluate your use of the website, to compile reports on website activity and to provide us with other services relating to website activity and internet usage. The IP address transmitted by your browser as part of Google Analytics is not combined with other data from Google.

Demographic characteristics of Google Analytics

This website uses the function "demographic features" of Google Analytics. This allows reports to be generated that contain information about the age, gender and interests of site visitors. This data comes from interest-related advertising by Google and visitor data from third parties. This information cannot be associated with any specific individual. You can deactivate this function at any time via the ad settings in your Google Account or generally prohibit the collection of your data by Google Analytics, as described in the following point "Objection to data collection".

Google Privacy Policy
For more information on how Google Analytics uses user data, please see Google's privacy policy.

Browser plug-in
You can prevent the storage of cookies by making the appropriate setting in the browser. However, we would like to point out that in this case you may not be able to use all the functions of this website to their full extent. You can also prevent Google from collecting the data generated by the cookie and related to your use of the website (incl. IP address) and Google from processing this data by installing the available browser plug-in.

Legal basis
Google Analytics cookies are stored on the basis of Art. 6 para. 1 lit. f DSGVO. We have a legitimate interest in analysing user behaviour in order to optimise both our website and our advertising.

Order data processing
We have concluded a contract with Google for order data processing and fully implement the requirements of the responsible data protection authorities when using Google Analytics.

Objection to data collection
You can prevent Google Analytics from collecting your data by clicking on the following link. An opt-out cookie will be set to prevent the collection of your information on future visits to this website: Disable Google Analytics.

5. Social media, plug-ins and tools

Integration of third-party services and content (plug-ins)
Within the scope of our online offer, we act on the basis of our legitimate interests (i.e. interest in the analysis, optimisation and economic operation of our online offer within the meaning of Art. 6 Para. 1 lit. f. of the German Civil Code). DSGVO) content or service offers from third parties in order to integrate their content and services, such as videos or fonts (hereinafter uniformly referred to as "content"). This always presupposes that the third-party providers of this content perceive the IP address of the users, since they would not be able to send the content to their browsers without the IP address. The IP address is therefore required for the presentation of this content.

We endeavour to use only those contents whose respective providers only use the IP address to deliver the contents. Third party providers may also use so-called pixel tags (invisible graphics, also known as "web beacons") for statistical or marketing purposes. Pixel tags can be used to evaluate information such as visitor traffic on the pages of this website. The pseudonymous information may also be stored in cookies on the user's device and may contain, among other things, technical information about the browser and operating system, referring websites, visit times and other information about the use of our online services, as well as may be linked to such information from other sources.

© 2019 by kreuz+quer GmbH handcrafted with | hosted by cyon